Privacy
How enquiry information is used
A plain summary of the information needed to respond to drainage enquiries.
Information you choose to provide
An enquiry may include your name, contact details, service address and information about the drainage problem. Photos should show only the affected area.
Why the information is needed
Details are used to understand the request, respond to you, plan attendance and keep an appropriate record of work discussed or completed.
Sharing and retention
Information should only be shared with people needed to handle the enquiry or carry out the work, unless the law requires otherwise. Enquiry records should not be kept longer than necessary.
Your choices
You may ask what personal information is held, request a correction or ask for deletion where there is no legal reason to keep it.